Terms & Condition

Refund & Cancellation

Cancellation:

Green Canteen believes in helping its customers as far as possible and has therefore a liberal cancellation policy.

After placing an order, customer can cancel the order within 2 Hours of placing an order. For canceling your order, please get in touch with our Customer Support Team by sending an email giving your Order Number. You are also requested to give us a call on 9549551234 to avoid delay as 2 hours is the maximum window timeframe for cancellation.

Order can be cancelled within 2 hours without penalty, except the 4% Bank Charges.

In case we receive a cancellation e-mail or a call after 2 hours and by that time the order has already been "processed" by us, the order cannot be cancelled in that scenario. Green Canteen has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Green Canteen and accept Green Canteen’s decision regarding the cancellation as full & final.

Cancellation of Order by Green Canteen:

Green Canteen reserves the right to refuse or cancel any order placed for a product for any reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

Refund Policy

• If we are not able to ship the product within 2 working days (except Saturday, Sunday & public holidays) from the date of ordering, then refunds will be processed.

• An email notification will be sent once the refund has been processed.